CCW-MiaRec

Meet the MiaRec team at BOOTH 206 to learn how our Generative AI-powered Conversation Intelligence Platform helps contact centers win back time, improve CX and increase revenue with best-of-breed Voice Analytics and Automated Quality Management (AQM), and more!

Connect with MiaRec at Customer Contact Week

Use the calendar below to schedule some time with our team at the upcoming conference and after! 
MiaRec Products

Explore Our Newest Features and Benefits

AI Coaching

Leverage AI Coaching to automatically generate feedback and coaching for every conversation  and every agent
AI Coaching

AI-Based Call Summary

Automatically generate call summaries for every call in any format (structured, key facts etc.)

AI-Based Call Summary

AQM

Automatically score 100% of your customer interactions using Generative-AI-powered AQM
AQM

Introducing AI Prompt Designer!

Meet AI Prompt Designer, our newest feature that enables users to customize and test their generative AI prompts within the MiaRec platform.

This innovative tool empowers customers to craft and evaluate prompts tailored to their specific needs, enhance call scoring accuracy, provide insightful call summaries, and targeted agent coaching. The AI Prompt Designer allows users to test their customized prompts in a simulated environment, giving them control over their generative AI capabilities. Additionally, the AI Prompt Designer includes a library of sample prompts designed to assist companies in getting started.

Read the Press Release
miarec-ai-prompt-designer

Automate Your QA with Generative AI

Stop wasting 50+ hours/month per supervisor manually evaluating calls just to listen to 2-5% of your calls!

Score 100% of your call volume automatically with MiaRec Auto QA, freeing up your staff to focus on what matters most: improving contact center efficiency and service quality.

Explore the MiaRec Product

Click the link below to explore the product in a live demo environment!
Get Started with an Online Demo