Translate Your Manual Evaluation Questions to Auto Scorecards

This webinar is specifically designed for contact center managers and QA managers in centers with more than 25 agents who handle the majority of the organization's customer interactions via phone calls.

You should also attend if you are currently struggling due to a QA process that is inefficient and not scalable as it largely depends on supervisors manually evaluating calls by re-listening and scoring them. 

This is an educational webinar, not a sales pitch. When you sign up, you will receive a confirmation email with your dial-in information. We will send out two reminder emails before the webinar.

Please make sure to add the webinar to your calendar. This webinar will be recorded, so if you cannot attend live, you will receive the recording after one business day. After the webinar, you will receive one more email with the recording and additional helpful resources.