The Auto QA Advantage:
Boost Your Contact Center KPIs by 20%
Is your contact center ready to take Auto QA to the next level? Join us for a live webinar hosted by a former contact center manager who knows what it takes to elevate your team. You already understand the benefits of using Auto QA to evaluate 100% of your calls, but now it's time to measure ROI and boost your KPIs by 20% or more.
What You'll Learn: In this webinar, we'll break down the strategic steps needed to drive significant improvements using Auto QA:
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Align Auto QA with your key contact center objectives.
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Ensure a smooth Auto QA implementation with effective planning.
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Tailor Auto QA settings to fit your team's needs.
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Use Auto QA data to select high-impact calls for review.
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Make feedback actionable with focused training.
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Learn how to track and interpret performance trends post-training.
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Drive engagement and improvement by gamifying agent performance metrics.
Don't miss out on the chance to get ahead of your competition and learn how to make Auto QA work even harder for your contact center.
Gain Instant Access To The Webinar:
Learn from an industry veteran with firsthand experience.
Gain actionable insights to significantly improve your KPIs.
Discover how to maximize ROI from your Auto QA investment.
Have Questions?
This webinar is specifically designed for contact center managers and QA managers in centers with more than 25 agents who handle the majority of the organization's customer interactions via phone calls.
You should also attend if you are currently struggling due to a QA process that is inefficient and not scalable as it largely depends on supervisors manually evaluating calls by re-listening and scoring them.
This is an educational webinar, not a sales pitch. When you sign up, you will receive a confirmation email with your dial-in information. We will send out two reminder emails before the webinar.
Please make sure to add the webinar to your calendar. This webinar will be recorded, so if you cannot attend live, you will receive the recording after one business day. After the webinar, you will receive one more email with the recording and additional helpful resources.
Your Host
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John Ortiz
Technology Sales Manager