Cisco Live 2025

Come Meet Us at Cisco Live 2025 – Kiosk 2215-E in Collaboration Village

We’re excited to be part of Twilio SIGNAL this year. Stop by Kiosk 2215-E in Collaboration Village to connect with the MiaRec team and learn how leading organizations are using AI to turn everyday customer conversations into powerful business insights.

Beyond the Call Center: Turning Conversations Into Business Intelligence with AI

Presented by Gennadiy Bezkorovayniy, CEO of MiaRec
June 11th, 1:50 pm

Today’s contact centers generate enormous volumes of customer data—but most of it goes unused. In this session, we’ll explore how AI-powered conversation analytics can help you automatically measure CX metrics, uncover the root causes of churn, and extend insights well beyond the contact center to product, sales, and operations teams.

Learn how to:

- Automatically evaluate agent performance and track NPS and CSAT
- Detect trends, identify root causes, and reduce churn
- Extend insights beyond the contact center to sales, product, and operations teams

This session is accessible to all skill levels and requires no technical background.

AQM

Automatically score 100% of calls to ensure consistent agent performance, faster coaching, and scalable QA—no sampling or manual effort required.

Voice of the Customer (VoC)

Automatically measure customer sentiment, CSAT, NPS, and effort scores—without surveys—to surface loyalty signals, spot friction points, and reduce churn.

Built-In Business Intelligence (BI)

Turn customer interactions into customizable dashboards and metrics that connect CX performance—like churn risk and revenue leakage—to real business outcomes.