Meet the MiaRec team at BOOTH 7060 and don't miss our live session where our Technology Sales Manager will be discussing how generative AI can help your contact center gain complete visibility into your agent performance. Explore how you can automatically score 100% of your calls with extreme precision and also use generative AI to generate automatic summaries and extract key pieces of data.

Connect with MiaRec at Call & Contact Center Expo

Use the calendar below to schedule some time with our team at the upcoming conference and after! 
MiaRec Products

Explore Our Newest Features and Benefits

AI Coaching

Leverage AI Coaching to automatically generate feedback and coaching for every conversation  and every agent
AI Coaching

AI-Based Call Summary

Automatically generate call summaries for every call in any format (structured, key facts etc.)

AI-Based Call Summary

AQM

Automatically score 100% of your customer interactions using Generative-AI-powered AQM
AQM

Introducing AI Prompt Designer!

Meet AI Prompt Designer, our newest feature that enables users to customize and test their generative AI prompts within the MiaRec platform.

This innovative tool empowers customers to craft and evaluate prompts tailored to their specific needs, enhance call scoring accuracy, provide insightful call summaries, and targeted agent coaching. The AI Prompt Designer allows users to test their customized prompts in a simulated environment, giving them control over their generative AI capabilities. Additionally, the AI Prompt Designer includes a library of sample prompts designed to assist companies in getting started.

Read the Press Release
miarec-ai-prompt-designer

Automate Your QA with Generative AI

Stop wasting 50+ hours/month per supervisor manually evaluating calls just to listen to 2-5% of your calls!

Score 100% of your call volume automatically with MiaRec Auto QA, freeing up your staff to focus on what matters most: improving contact center efficiency and service quality.

 

Explore the MiaRec Product

Click the link below to explore the product in a live demo environment!
Get Started with an Online Demo