Take The Contact Center AI Maturity Assessment

Built for busy leaders:

Zero fluff. Every question maps directly to a capability that drives adoption, visibility, or ROI.
Vendor-agnostic. The framework works whether you’re evaluating platforms or expanding an existing stack.
Progressive, not overwhelming. Focus on the right next move—no giant leap required.

Don't fall into the same "shiny-new object" trap so many contact centers fall into when it comes to AI. Take the assessment and avoid costly mistakes in your AI adoption journey.

Answer 17 scenario-based questions

No preparation required; takes 5–7 minutes.

Get your personalised results page.

See your score, stage, and next-step advice right away.

Download your action plan.

A PDF you can share with leadership to guide discussion and investment decisions.

Why Take This Assessment?

Directors of Operations and Contact Center Managers are under pressure to adopt AI quickly, yet sustainably. This 17-question self-assessment gives you immediate clarity on:

Your current maturity stage. See exactly where your organisation sits on the six-layer AI Conversation-Intelligence Maturity Model.
What’s next—and why. Understand which capabilities must come first, so you can build on solid foundations rather than bolting on disconnected tools.
Fast-track action plan. Receive targeted recommendations that show precisely how to advance to the next stage, maximise ROI, and drive measurable CX improvements.

What You’ll Get (Instantly)

Maturity Score & Stage – A concise rating that pinpoints your Contact Center AI maturity stance.
Stage-by-Stage Roadmap – Download the assessment outcome as a handy PDF, including the next steps, the gaps to address, and the KPIs that signal readiness to move forward.
Priority Action Checklist – Practical, low-friction next steps aligned with your current resources and goals (e.g., “reach 100 % auto-QA,” “integrate AI-predicted CSAT across channels”).
ROI Guidance – Benchmarks and quick-win ideas to prove value fast—vital for securing budget and stakeholder buy-in.
Resource Kit – Links to playbooks, case studies, and tool evaluation templates so you can move from insight to implementation immediately.