Overcome The Top 5 Contact Center QA Challenges With AI

As a contact center or operations manager, you are under enormous pressure. To optimize processes while keeping costs down. To provide outstanding customer service. To gather VoC insights.

But you have many cards stacked against you:

1. Due to bandwidth issues, you can currently only review 1-5% of calls, missing vital opportunities for improvement.
2. Your manual QA process isn’t scalable, challenging your ability to consistently deliver excellence.
3. Your agents become disengaged and frustrated, resulting in high turnover.
4. Without standardized evaluations, your quality assessments are inconsistent and subjective.
5. You have no actionable insight which limits your potential to implement impactful changes that benefit both agents and customers.

Join us for a live webinar on Thursday, 2/27 @ 7am PST | 10am EST, where we will draw from over a decade of experience working with hundreds of organizations around the globe as we discuss why contact centers face these challenges and how they can overcome them.