LIVE WEBINAR

Overcome The Top 5 Contact Center QA Challenges With AI

 

As a contact center or operations manager, you are under enormous pressure. To optimize processes while keeping costs down. To provide outstanding customer service. To gather VoC insights.

But you have many cards stacked against you:

  1. Due to bandwidth issues, you can currently only review 1-5% of calls, missing vital opportunities for improvement.
  2. Your manual QA process isn’t scalable, challenging your ability to consistently deliver excellence.
  3. Your agents become disengaged and frustrated, resulting in high turnover.
  4. Without standardized evaluations, your quality assessments are inconsistent and subjective.
  5. You have no actionable insight which limits your potential to implement impactful changes that benefit both agents and customers.

Join us for a live webinar on Thursday, 2/27 @ 7am PST | 10am EST, where we will draw from over a decade of experience working with hundreds of organizations around the globe as we discuss why contact centers face these challenges and how they can overcome them.

Sign up & save your seat:

How AI Can Solve Most Common QA Challenges

Learn how AI automation can help you overcome most common QA challenges.

How To Get Started With AI

Get practical advice on how to get started using AI and what to look out for when evaluating AI solutions.

Calculate ROI

Get resources to demonstrate tangible ROIs on AI solutions.

Have Questions?

Who should attend this webinar?

This webinar is specifically designed for contact center managers and operations managers looking to get a full visibility into contact center and agents performance and automate QA processes.

You should also attend if you are currently struggling due to a QA process that is inefficient and not scalable as it largely depends on supervisors manually evaluating calls by re-listening and scoring them. 

What should I expect when I sign up for the webinar?

 

This is an informative webinar, not a promotional event. Upon registration, you will get a confirmation email containing your dial-in details.


After the webinar, you will walk away:

  • Effective practices for Contact Center QA automation with AI.
  • Resources to demonstrate tangible ROIs on AI Automation solutions.
  • Definitive strategies for integrating QA automation into your contact center.


 

Your Hosts

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John Ortiz

Technology Sales Manager

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Kenu Escobedo

Customer Success Manager