Overcome The Top 5 Contact Center QA Challenges With AI

As a contact center or operations manager, you are under enormous pressure. To optimize processes while keeping the costs down. To provide outstanding customer service. To gather VoC insights. But, you have a lot of cards stacked against you:

• You can only evaluate 2-5% of calls manually;
• You have limited visibility into contact center operations and agent performance;
• Your agents become disengaged and frustrated, resulting in high turnover, and
• You don't know where to start selecting tools to help you automate your contact center processes.

Join us for a live webinar on Thursday, 2/27 @ 7am PST | 10am EST, where we will draw from over a decade of experience working with hundreds of organizations around the globe as we discuss the top challenges contact centers face regarding quality management and how to overcome them.