On-Demand Webinar FREE

AI To The Rescue: Overcome The Top 5 Contact Center QA Challenges With AI

As a contact center manager, you are under enormous pressure. To be more efficient. To provide outstanding customer service. To gather VoC insights.

But, you have a lot of cards stacked against you:

  • You have very limited visibility (you can only evaluate a tiny fraction of calls manually),
  • Your QA processes don't scale easily,
  • You are drowning in data, yet are starving for insights,
  • Your agents become disengaged and frustrated, resulting in high turnover, and
  • You don't know where to start selecting tools to help you automate your contact center processes.

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In this recorded webinar, we draw from over a decade of experience working with hundreds of organizations around the globe as we discuss the top challenges contact centers face regarding quality management and how to overcome them.

Watch the webinar now:

The Most Common QA Challenges

Discover what other contact centers are struggling with in terms of quality management.

How AI Can Solve Those Challenges

Learn how contact centers around the world are using AI today and what results they achieve.

How To Get Started With AI

Get practical advice on how to get started using AI and what to look out for when evaluating CC AI solutions.

Have Questions?

Who should attend this webinar?

This webinar is specifically designed for contact center managers and QA managers in centers with more than 25 agents who handle the majority of the organization's customer interactions via phone calls.

You should also attend if you are currently struggling due to a QA process that is inefficient and not scalable as it largely depends on supervisors manually evaluating calls by re-listening and scoring them. 

What should I expect when I sign up for the webinar?

This is an educational webinar, not a sales pitch. When you sign up, you will receive a confirmation email with your dial-in information. We will send out two reminder emails before the webinar.

Please make sure to add the webinar to your calendar. This webinar will be recorded, so if you cannot attend live, you will receive the recording after one business day. After the webinar, you will receive one more email with the recording and additional helpful resources. 

Your Host

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John Ortiz

Technology Sales Manager