Expert Session FREE

Beyond Automation: How Auto QA Gives You Visibility That Drives Action

Turn every customer conversation into a source of insight, action, and impact.

Auto QA used to be about saving time by automating agent scorecards.
Not anymore.

Today, leading contact centers are using AI-powered Auto QA to go far beyond efficiency.
By analyzing 100% of interactions, they’re uncovering what’s driving customer satisfaction, churn, and even revenue — and making smarter decisions faster.

Join us live to explore:

How Auto QA helps teams move from reactive QA to proactive CX improvement
Use cases that drive real business impact: from churn prediction to competitive insights
Real examples of conversation data delivering unexpected wins
How leading organizations are operationalizing these insights across CX, sales, and operations

June 5th | 10 AM Eastern

🎁 Bonus: Real-World Deep Dive

We’ll share how one customer used Auto QA to transform their CX — and the jaw-dropping results they achieved in a very short period of time:

76% decrease in very dissatisfied customers
16% CSAT improvement
413% increase in very satisfied customers
42% NPS boost
104% more Promoters

Learn what they did differently — and how you can, too.

🚀 Plus: Free AI-Powered Assessment
All attendees will receive a complimentary analysis of 500 customer interactions using MiaRec’s Auto QA.
Discover hidden CX pain points, improvement opportunities, and what’s holding your customer satisfaction back — no manual work required.

Have Questions?

Can’t attend live? We’ve got you covered! While there won’t be a recording available, we plan to repeat this webinar in the future. Stay tuned for upcoming sessions so you don’t miss out!

In the meantime, feel free to register anyway—we’ll keep you updated on future dates and key takeaways.

This webinar is a live-only event, and there will be no recording available afterward. Don’t miss your chance to gain exclusive insights on proven churn-reduction strategies from industry experts.

If you can’t make it this time, don’t worry—we plan to repeat the webinar in the future. But why wait? Secure your spot now and get your questions answered live!

Of course! We encourage questions and live engagement throughout the session.

The session will run for approximately 50 minutes, including time for Q&A.

🔹 John Ortiz brings over a decade of experience in the contact center industry — starting on the front lines as an agent and rising through the ranks into CX leadership roles.
His career has been defined by a deep understanding of both the customer and agent experience, which fuels his passion for driving visibility, operational excellence, and customer outcomes.
A widely recognized industry expert, John has earned multiple accolades, including LinkedIn Top Voice and Contact Centre Helper Top Contributor.