CMP Research Prism™

MiaRec Recognized by CMP Research Across Multiple AI Categories

Named a Core Performing vendor in both Customer Analytics and Automated QA/QM by CMP Research — the only marketplace assessment framework built exclusively for contact center and CX executives.

Prism CPM Research (1)

Core Performing Vendor in Two Categories

CMP Research Prism™ is the only marketplace assessment built exclusively for customer contact and CX executives — evaluating vendors based on analyst expertise, user feedback, market perception and 10+ investment criteria, including AI accuracy, innovation, and integration. 

 

CMP Research Prism™ Report

Customer Analytics & Insights

 19 solution providers evaluated 

CMPResearchPrismCustomerAnalytics2026Badges_CorePerforming

Key Capabilities Recognized:

✅Analyzes 100% of conversations across all channels
✅AI-generated CSAT, NPS & Net Emotional Score
✅Ask AI conversational interface for instant insights
✅Survey-free, scalable approach to CX intelligence

CMP Research Prism™ Report

Automated QA/QM

22 solution providers evaluated 

CMPResearchPrismAutomatedQA-QM2026Badges_CorePerforming

Key Capabilities Recognized:

 ✅ Replaces manual QA sampling with 100% evaluation
 ✅ Identifies performance & quality gaps early
 ✅ AI-driven coaching prioritization
 ✅ Continuous, end-to-end performance visibility

Why This Matters for Contact Center Leaders

 

83%

say improving customer analytics tools is critical 

56%

are investing in contact center analytics platforms 

 

49%

prioritize automated QA software in the next two years 

“With the crowded technology landscape, customer contact leaders need a reliable source to guide their technology decisions… CMP Research Prism was created to assess solution providers like MiaRec and equip buyers and influencers… with insights to inform their investments.”
Nicole_Kyle_Managing_Director_CMPResearch

Nicole Kyle

Managing Director of CMP Research

Download the CMP Research Prism™ Report Summaries

Learn why Miarec was recognized and understand:

✅  Key trends shaping contact center AI

✅ Vendor landscape and evaluation criteria

✅ What leading organizations are investing in

CMP Research • 2026 Report Summary

Prism™ for Customer Analytics

CMP Research • 2026 Report Summary

Prism™ for Automated QA/QM