CMP Research Prism™

MiaRec Recognized by CMP Research Across Multiple AI Categories

Named a Core Performing vendor in both Customer Analytics and Automated QA/QM by CMP Research — the only marketplace assessment framework built exclusively for contact center and CX executives.

Download the free reports to learn key trends shaping contact center AI, vendor landscape and evaluation criteria, and what leading organizations are investing in.

CMP_Research_Core_Performing_Bages

Core Performing Vendor in Two Categories

CMP Research Prism™ is the only marketplace assessment built exclusively for customer contact and CX executives — evaluating vendors based on analyst expertise, user feedback, market perception and 10+ investment criteria, including AI accuracy, innovation, and integration. 

 

CMP Research Prism™ Report

Customer Analytics and Insights

19 solution providers evaluated

Key Capabilities Recognized

✅Analyzes 100% of conversations across all channels
✅AI-generated CSAT, NPS & Net Emotional Score
✅Ask AI conversational interface for instant insights
✅Survey-free, scalable approach to CX intelligence 

CMP Research Prism™ Report

Automated QA/QM

22 solution providers evaluated

Key Capabilities Recognized

 ✅ Replaces manual QA sampling with 100% evaluation
 ✅ Identifies performance & quality gaps early
 ✅ AI-driven coaching prioritization
 ✅ Continuous, end-to-end performance visibility 

Why This Matters for Contact Center Leaders

 

83%

say improving customer analytics tools is critical 

56%

are investing in contact center analytics platforms 

 

49%

prioritize automated QA software in the next two years 

“With the crowded technology landscape, customer contact leaders need a reliable source to guide their technology decisions… CMP Research Prism was created to assess solution providers like MiaRec and equip buyers and influencers… with insights to inform their investments.”
Nicole_Kyle_Managing_Director_CMPResearch

Nicole Kyle

Managing Director of CMP Research

Download the CMP Research Prism™ Report Summaries

Learn why Miarec was recognized and understand:

✅  Key trends shaping contact center AI

✅ Vendor landscape and evaluation criteria

✅ What leading organizations are investing in

CMP Research • 2026 Report Summary

Prism™ for Customer Analytics

CMP Research • 2026 Report Summary

Prism™ for Automated QA/QM