What’s Inside?

Businesses are beginning to use analytics effectively for more than just compliance and agent quality. ContactBabel's Inner Circle Guide to Customer Interaction Analytics, sponsored by MiaRec, examines the most successful and common use cases. The guide offers a detailed analysis and framework to achieve the potential gains offered by customer interaction analytics.

• Company use cases for interaction analytics
• Tips on how to use real-time speech analytics
• The impact of AI and machine learning on analytics
• Best Practices for implementation
• The Future of Analytics
• and much more