Customer Story: Homecare Service Provider Improves Customer Experience
Download this 3-page customer success story to learn how Connecticut-based homecare service provider, Companions & Homemakers, Inc., utilized MiaRec Call Recording to gain a 360-degree view of their customer interactions. This allowed them to not only improve operational efficiency but also provide better customer service.
We needed a platform that went beyond basic interaction recording. We wanted a single solution that would provide usable customer sentiment. Most of all, the data had to be organized, easily accessed, and easy to understand without having to become experts in analytics.”
IT Analyst Companions & Homemakers, Inc.